Where do you ship?

Heart N Soul Beauty proudly ships across the United States and soon to select international destinations. Our goal is to make our clean, professional-grade beauty accessible to customers worldwide. International shipping rates and delivery times vary by region and will be calculated at checkout.

How long will it take to receive my order?

Most orders are processed within 1–2 business days and shipped via trusted carriers for prompt delivery. U.S. orders typically arrive within 3–7 business days depending on location. You’ll receive tracking details as soon as your order has shipped so you can follow it every step of the way.

Do you offer expedited shipping?

Yes. During checkout, you can select an expedited shipping option for faster delivery. Please note that processing times remain the same, but shipping time will be reduced based on your selection.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email containing your tracking link. You can also log in to your Heart N Soul Beauty account at any time to view your current order status.

Do you offer free shipping?

We occasionally offer complimentary shipping promotions throughout the year. Subscribe to our email list or follow @heartnsoulbeautycollection to stay informed of our latest offers and product launches.

What payment methods do you accept?

Heart N Soul Beauty accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Shop Pay for your convenience. All transactions are processed securely through encrypted payment gateways for your protection.

Can I use multiple payment methods on one order?

At this time, only one payment method can be used per transaction. However, you may combine a promotional code or digital gift card with your selected payment option.

Do you offer gift cards?

Yes. Heart N Soul Beauty digital gift cards make the perfect gift for anyone who loves clean, professional-grade beauty. Gift cards are available in a range of denominations and are delivered instantly via email — beautifully branded and ready to use at checkout.

How do I apply a discount or promo code?

You can enter your promotional code during checkout in the “Discount Code” field. Please note that only one code can be applied per order, and promotional codes cannot be combined with other offers unless otherwise stated.

Do you offer professional or makeup artist discounts?

Heart N Soul Beauty was founded by a professional makeup artist and we love supporting fellow artists. We periodically offer exclusive discounts and opportunities for industry professionals. To inquire about our artist program, please email support@heartnsoulbeauty.com with your credentials or professional portfolio.

Are your prices the same across all platforms?

Our official website, heartnsoulbeauty.com, always reflects the most accurate pricing and exclusive offers. While some authorized partners may feature our products, we recommend shopping directly through our website to ensure authenticity and access to our latest collections.

We want you to love every Heart N Soul Beauty purchase. If you’re not completely satisfied, we accept returns of unopened, unused products within 14 days of delivery. To initiate a return, please contact our support team at support@heartnsoulbeauty.com for instructions.

Can I return or exchange opened items?

For hygienic reasons, opened or used beauty products cannot be returned or exchanged. However, if an item arrives damaged or defective, we will gladly replace it — simply contact us within 7 days of receipt with photos of the issue.

You can easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.

Are Heart N Soul Beauty products vegan and cruelty-free?

Yes. Every Heart N Soul Beauty product is 100% cruelty-free and never tested on animals. The majority of our collection is also vegan, formulated without animal-derived ingredients — always with your skin, spirit, and the planet in mind.

What does “clean beauty” mean to Heart N Soul Beauty?

Our clean beauty philosophy means transparency, purity, and performance. Each formula is created without parabens, sulfates, or harsh chemicals — blending science-backed ingredients with professional artistry to deliver flawless results that honor your skin’s natural balance.

Where are your products made?

All Heart N Soul Beauty formulations are developed and produced in state-of-the-art facilities that meet or exceed U.S. and international cosmetic safety standards. Every batch is crafted with care and precision to ensure exceptional quality and consistency.

Are your products safe for sensitive skin?

Yes. Many of our products are dermatologist-tested and formulated to be gentle on even the most delicate skin types. However, as with any new skincare or makeup product, we recommend a patch test before full application.

Do your foundations and concealers oxidize or change color?

Our professional-grade formulas are designed to maintain their true tone throughout wear. They are balanced with skin-conditioning ingredients to prevent unwanted oxidation or dullness — ensuring a seamless, camera-ready finish from morning to night.

Who founded Heart N Soul Beauty?

Heart N Soul Beauty was founded by Emmy-nominated celebrity makeup artist Patrick Tumey, whose artistry has graced some of the most recognized faces in television and media — including stars from Vanderpump Villa, The Real Housewives of Beverly Hills, Selling Sunset, and Bling Empire. With more than three decades of experience in Hollywood beauty, Patrick brings professional-grade performance and refined elegance to every formula.

What inspired the creation of Heart N Soul Beauty?

After years behind the scenes perfecting on-camera looks for A-list celebrities, Patrick recognized a gap in the market: products that deliver red-carpet results without compromising clean-beauty standards. Heart N Soul Beauty was born from this vision — to merge luxury performance with conscious formulation, empowering individuals to look radiant while caring for their skin.

What makes Heart N Soul Beauty different from other clean beauty brands?

We go beyond “clean” — every Heart N Soul Beauty product is crafted to perform at the professional level, achieving studio-quality results without harsh ingredients. Our formulas are vegan, cruelty-free, and paraben-free, yet uncompromising in pigment, texture, and longevity. It’s clean beauty that performs like artistry.

What is the meaning behind the name Heart N Soul Beauty?

The name reflects Patrick’s belief that true beauty comes from within — from your heart and soul. Every product is created to enhance your natural radiance, elevate confidence, and celebrate individuality, blending passion, purpose, and artistry in perfect harmony.

Where can I learn more about Patrick Tumey’s work?

You can explore Patrick’s professional portfolio at PatrickTumey.com and follow him on Instagram @patricktumey for behind-the-scenes artistry, clean-beauty education, and a glimpse into the world of luxury makeup design.